Contacts and Faqs

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FAQS

What does the PRO Upgrade Give Me ?

* Ability to schedule automatic fast start and finish

* PRO start - ability to enter fasts that have started in the past

* PRO start - ability to start a manual fast for a set time period

* Multi user support

* Passcode locking

* No Adverts

* Set weight loss goals and view statistics & milestones

* Ability to create and track body measurements in feet, inches, cms or percentage

* Export data to text files and spreadsheets

My PRO purchase did not unlock the features in the app

Sometimes the messages from Apple's IAP server are not received correctly by our app (e.g. payment processing delays) causing this to happen.

To resolve this go to the Pro Purchase screen again and use the "Restore" button. This will ask Apple once again if you have purchased the app and then unlock the app for you.

At times you can be asked to purchase again when you do a restore, don't worry if that happens. Just go through the purchasing flow again (tap to buy, confirm, and put in your App Store password) and you'll get a pop-up notifying you that you've already paid for it. Please note that you must use the same Apple ID that you initially used to buy the in-app purchases. If you use a different Apple ID, you will be charged again!

So make sure you are using the correct Apple ID

If you need further assistance then please contact support.

Is The Pro Upgrade A One Time Charge

Yes it is, and you can use the restore purchase to unlock on as many devices as your want.

N.B. Requires all devices in question to be using the same Apple ID

Where can I learn more about Fasting and it’s benefits

Fasting

Definition

Fasting is voluntarily not eating food for varying lengths of time. Fasting is used as a medical therapy for many conditions. It is also a spiritual practice in many religions.

Purpose

Fasting can be used for nearly every chronic condition, including allergies, anxiety, arthritis, asthma, depression, diabetes, headaches, heart disease, high cholesterol, low blood sugar, digestive disorders, mental illness, and obesity. Fasting is an effective and safe weight loss method. It is frequently prescribed as a detoxification treatment for those with conditions that may be influenced by environmental factors, such as cancer and multiple chemical sensitivity. Fasting has been used successfully to help treat people who have been exposed to high levels of toxic materials due to accident or occupation. Fasting is thought to be beneficial as a preventative measure to increase overall health, vitality, and resistance to disease. Fasting is also used as a method of mental and spiritual rejuvenation.

For further info please see this great link : http://medical-dictionary.thefreedictionary.com/Fasting

Help I Forgot My Passcode

As mentioned when setting a passcode the value is completely secure and there is no way to find and change it within your device. You will need to create a new user to continue to use the app.

The app has just crashed on me

Sorry your having problems, please use the contact feature so we can assist.

How do I delete an entry

Either swipe to delete in the calendar view , or go to the tracking tab, choose the category and then you can either swipe to delete an entry or select the item and choose delete from the list of option.

How do I sync my data to my other devices

Currently the application does not support syncing

I am getting an Internal error message when trying to save an entry

Please try restarting your device, it means your device is not allowing access to the database services. If the error still persists after the reboot please Contact Support.

How do I add a passcode to lock the app

Passcode lock is part of the PRO feature upgrade.
If you have purchased the PRO upgrade simply go to
User Management , which is located in the MORE tab.

Then choose the user you wish to passcode lock and choose edit.

As you go through the user settings you will see the option to passcode lock.

Who do I set my goal weight and/or goal date

Simply go to the tracking tab and then choose weight.

You then need to choose the second icon from the left (the target) icon.

When you set a goal weight you can also set a goal date.

Remember you can redisplay helpful hints to learn what the icons do at any time by selecting the option in the More tab.

I have a great idea that would make your app even better

Please get in touch and tell us.

How do I force close the application

You do not need to power off your phone if any app fails to respond on an iPhone/iPad/iPod touch. You can close it via the multi tasking bar : http://isource.com/2010/06/28/how-to-close-an-app-in-ios-4-via-the-new-multitasking-bar/

My passcode/ password is not being accepted

On versions prior to V1.3.2 there was a bug on passcode creation that could affect some users.

A new version of the app V1.3.2 is coming out soon that resolves the issue.

However for those who have created passcode locked users they can't access in the older version there is an easy trick to get access to them.

First create a new user with NO passcode on it.

Then once inside the app go to Manage Users located in extras.

Choose a user you can't access and choose Edit.

When asked for the passcode enter nothing and press OK and you will be granted access (the bug is in some cases we were not storing the passcode).

Now go through the edit user screen and turn the passcode off and save the user.

If you have now upgraded to version 1.3.2 you can then edit the user again and set a passcode and it will all work for you now.

Any problems please contact support.

keywords: rejected, reject

FAQS

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Purpose

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